Pico Macom, Inc. is dedicated to providing the best customer service in the industry.
We want to hear from you to see how we are doing. We would appreciate your response to a brief Customer Service Questionnaire.
Our Pledge of Unmatched Service
Just as Pico Macom products perform over the lifetime of the system, our support for your system never ends… Our Customer Care Team takes a “cradle to grave” commitment from design through system life. We continually educate our support staff through regular training seminars, and provide telephone technical support during regular business hours at no additional cost.
Ordering is quick and easy using one of our convenient toll-free numbers or anytime through this web site. Our products normally ship within 24 hours of receipt, and emergency priority shipping is available. Pico Macom’s rapid order processing and quick delivery from inventory assure on-site delivery to meet your schedule and your needs.
Our technical service team is highly experienced to help you select the right products to build cost-effective systems and networks. Our Application Engineering Team will provide system design layout and comprehensive documentation for peak system efficiency and performance.
To save you time and money, we will customize and build your system for you on a turnkey basis. Our technical staff will assemble, align and burn-in all components in the system for superior stability and performance. The assembled rack is packed in secure, heavily padded crates along with all necessary documentation, and shipped to the headend site for drop-in plug-and-play operation. All you do is unpack, connect the signal feed, and plug in. It’s that simple!
Uncompromising Quality
Providing a comprehensive range of innovative products is merely a foundation for Pico Macom. It’s performance that really matters. The dependability and reliability of our products are paramount to the day-to-day operation of a broadband system. Indeed, many of our products installed 20 years ago are still in service today! We manufacture to the highest quality standards, and our production test teams burn-in and accurately balance each and every headend device prior to shipment.
Our distribution and connectivity products are all rigorously tested and certified to comply with industry standards and published performance specifications. At Pico Macom, quality does not end at the shipping dock. We offer an extensive 5-Year Limited warranty on all headend electronics, the best in the industry.
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Learning About Our Products
In addition to the extensive technical support that Pico Macom customers have come to trust, we conduct periodic technical training seminars throughout the United States. We encourage system integrators, installers, engineers, distributors, and sales and service personnel to attend and learn more about new technologies and Pico Macom solutions. Our seminars provide invaluable training, including system architecture; engineering design theory; signal reception, distribution, manipulation and enhancement; product applications and troubleshooting. All seminar attendees receive full course materials rich in detail.
We'll Help You Manage Your Capital Spending
If you are looking for an alternative to capital commitment allowing for cash flow flexibility, you can opt for a leasing solution. Through our selected leasing partner-providers, we offer a flexible array of leasing plans, including a variety of terms and down payment options.
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